For damage to the vehicle under the worldwide comprehensive and partial comprehensive cover. The questions follow the insurer's motor vehicle claim report – whatever you enter here will not have to be asked again.
Please report the claim within 7 days. In case of theft, fire or collision with wildlife, also involve the police and enter the reference number below.
Duties of disclosure and clarification. Under the contractual terms agreed with you, we may require you, after an insured event has occurred, to provide us with any information necessary to establish the insured event or the extent of our liability, and to enable us to properly assess our liability by providing all information relevant to clarifying the facts. We may also require you to provide supporting documents where this can reasonably be expected of you.
Loss of cover. If, contrary to the contractual terms, you intentionally fail to provide information or provide untruthful information, or intentionally withhold requested documents, you forfeit your claim to the insurance benefit. If you breach these duties through gross negligence, you do not lose your claim entirely, but we may reduce our payment in proportion to the severity of your fault. No reduction is made if you prove that you did not breach the duty through gross negligence. Despite a breach, we remain liable to the extent that you prove the breach was causal neither for establishing the insured event nor for establishing or determining the extent of our liability. If you breach the duty fraudulently, we are released from our obligation to pay in every case.
Note. Where the right to the contractual benefit is not yours but a third party's, that third party is likewise obliged to provide information, clarification and documents.
This is a courtesy translation. The German wording of section 28 of the German Insurance Contract Act (VVG) is legally binding.
Damage during shipping instead? Report a transport claim.